Policy | zoomgroomzoom

Zoom Groom Zoom Policy

Every Client will be asked to read and sign Zoom Groom Zoom’s Policy Agreement prior to any grooming services being performed. This Policy Agreement will be kept on file for the life of our relationship. Every pet will require its own Policy Agreement, if not originally noted below. Client hereby entrusts pet(s) to Zoom Groom Zoom for the purpose of grooming services. Any adjustments made to this policy will be updated on the website (www.zoomgroomzoom.com) or notated on the business Facebook page (Zoom Groom Zoom). An email notification of the update may be sent out but is not the responsibility of Zoom Groom Zoom, LLC to advise client(s) of any updates in person or in writing.

Payment Info

Payment is due at time of service. Zoom Groom Zoom accepts Cash, Check, Zelle or Venmo payments (currently 0% service fee if you set up with a debit card, if you select a Venmo service and a fee is added, you will be notified and responsible for that fee). If you are not home at time of groom or unavailable to provide payment at time of drop off for any reason, payment is expected to be received within 12 hours of original appointment time via Zelle or Venmo. If payment is not received, a $25 fee is billed for every 12 hours that payment is late. This fee needs to be paid PRIOR to setting up next appointment. Checks are to be written to "Michelle Bragg". There is a $30 fee for NSF/returned check. If a check is returned, client will be expected to pay for all future appointments with cash only.

Cancellation Policy / No Show / Trip Fee

On rare occasions, Zoom Groom Zoom may need to cancel your appointment due to equipment failure, weather, illness, etc. Every effort will be made to contact Client in advance to reschedule. If Client cannot keep their appointment, please contact us AT LEAST 48 hours in advance. Failure to call 48 hours before your appointment or failure to have your pet "available" at the scheduled time will require you to pay a cancellation fee of 50% of service that was to be rendered at that time. Fee will be added to your next scheduled groom and/or a Paypal invoice will be sent out requesting payment. Pet availability includes but not limited to, Zoom Groom Zoom not being unable to obtain/"catch" your dog if left unattended upon arrival. Ultimately it is Client’s responsibility to keep track of their scheduled appointments; however, Zoom Groom Zoom will make a courtesy email and/or text message at least one-business day ahead to confirm and remind you. If Client is 15 minutes late or more arriving to Zoom Groom Zoom's location or does not provide dog upon arrival within 15 minutes, your appointment is considered cancelled and the cancellation fee will be added to your next scheduled groom and/or a Paypal invoice will be sent out requesting payment. Since 95% of my business involves travel, it's very important for me to stay on schedule. It's important for everyone to respect everyone's time. Our mobile unit(s) require a 20 amp fuse / outlet to power, most houses are equipped with this voltage; however, if your home/condo/townhouse/apartment/business is not and we are unable to power all of our necessary equipment to perform the groom efficiently, you may be charged over charge fees ($25 an hour) or we may have to stop the groom and collect at least 50% of the grooming price. It is important to be able to run our AC unit while drying our pets, it gets too hot here in GA to have to turn off our AC during the drying process, especially when some dry times can exceed an hour.

Appointment Times

An appointment time is truly an ‘estimated time of arrival’. Arrival time will be in a 1-2 hour time span. As a mobile service, our schedule is subject to interruptions and delays, such as, but not limited to: Refueling, traffic, driving distance from previous appointment and running over on a previous appointment or running ahead of schedule. If Zoom Groom Zoom feels they will be more than 30 minutes early or late, Zoom Groom Zoom may make a courtesy phone call or text to Client to advise them.

Key on File Service

Zoom Groom Zoom offers a ‘key on file service’. Client provides Zoom Groom Zoom with a key to keep on file, a garage code, or some other form of access to the home, Zoom Groom Zoom will come by at your scheduled grooming appointment time to care for your pet and Client just leaves a form of payment. We can keep a credit card on file. We will get authorization to run the card prior to the grooming appointment. Any issues that may occur, the Client will be called, and any extra amount due will be discussed at that time. Zoom Groom Zoom will not be held responsible for damages or theft to Clients home or property while on the service call for grooming your pet(s).

Matted or Neglected Coat

Excessive de-matting is a painful, time-consuming and costly procedure that causes extreme discomfort and can aggravate, or cause skin problems such as, and not limited to; redness, lesions, sores and/or scratches. Additional time to de-mat is $50.00 an hour (this amount is not prorated) outside of the "normal" 2-hour grooming session per dog. This fee may not be discussed until after the groom is complete. Client is aware that neglect of the pet’s coat can be cause for problems after grooming such as clipper/brush irritation. If Client’s pet does not remain still accidents can happen such as, cuts, nicks, etc. from clippers or scissors. However, it is at Zoom Groom Zoom’s discretion to determine if it is safe for the pet to be de-matted, if not, a “shave- down” of the pets coat will be completed. Shaving your pet my dramatically change your pet’s appearance and the hair will be very close to the skin. This may expose pre-existing skin conditions. Client’s pet will receive a shave down & start over (additional fee for shave down.) Closely shaved pets are also prone to sunburn & should either have sun screen applied daily or should be kept out of the sun until the hair grows sufficiently to protect the skin. In some cases pets may also exhibit brief behavioral changes. In certain breeds & coat types, the coat may not grow back the same. Removing a heavily matted coat includes the risk of nicks, cuts and/or abrasions due to moles, warts or skin folds trapped in the mats. Heavy matting can also trap moisture near the pet’s skin which can cause mold, fungus, bacteria or skin irritations that exist prior to the grooming process. The after-effects of mat rem oval procedures may include itchiness, skin redness, self-inflicted irritations or abrasions, or failure of hair to re-grow. Client is responsible for the condition of the pet’s coat and will not hold Zoom Groom Zoom responsible in the event of adverse effects of mat removal.

Current Vaccinations / Veterinary Information

Your pet’s safety is first at Zoom Groom Zoom. W e require a current rabies vaccination expiration date before any grooming services will be performed. Proof of Rabies Vaccination shall be provided to Zoom Groom Zoom upon request as well as current Veterinarian information. It is not recommended to groom and see your Veterinary in the same day. It is not the responsibility of Zoom Groom Zoom to ask if the dog is scheduled to see their Vet on the same day grooming is being performed. A groom being performed on the same day at a Veterinary visit may cause your dog extra stress and/or behavioral issues.

Safety / Dog Behavior

Client must inform us prior to grooming if your pet has bitten someone or has aggressive tendencies. Zoom Groom Zoom will not accept any aggressive dog. If false accusations about the pet’s behavior were made when asked during booking of an appointment, we will discontinue services and Client will still be responsible for the full grooming charge. Client will be liable for any bites or any property damage caused by their pet(s). For Groomer’s safety as well as your pets, Zoom Groom Zoom has the right to refuse service in the event of a pet that cannot be handled safely. FOR OVERLY AGGRESSIVE OR OVERLY STRESSED PETS, ZOOM GROOM ZOOM WILL NOT BE ABLE TO MAINTAIN YOU AS A CLIENT. If our groomer(s) feel they can properly handle your pet even though they may be aggressive in some way, a handling fee may be charged, $25.00

Senior Pets and Pets with Health Issues

Grooming procedures sometimes can be stressful, especially for a senior pet or a pet with health problems. Because senior pets and pets with health problems have a greater chance of injury, these pets will be groom ed for cleanliness and comfort, as any extra service may add to their stress. Zoom Groom Zoom will not be responsible for accident or injury to an elderly or health-compromised pet during their grooming.

Restricted Breeds:

Safety is number one at Zoom Groom Zoom. Unfortunately, the owner has had bad experiences with the following breeds. I understand that your pet may not misbehave and may not be aggressive in any way; but for the safety of the groomer these breed(s) will not become a client of Zoom Groom Zoom. Please check back periodically, as the list may change or be updated.

Chow
Chow Mix
Great Pyrenees
Husky

Flea / Tick Infestation / Salon Sanitation

Flea and tick infestation will NOT be tolerated. Client is responsible for keeping their pet(s) flea and tick free. If a flea or tick is found on your pet, Zoom Groom Zoom will administer a flea and tick sham poo to eradicate the fleas in order to maintain salon sanitation. If Zoom Groom Zoom finds an infestation of fleas or ticks on a pet, an additional $75 de-bug cleaning fee may be added in addition to the groom fee for this service. There may be side effects, including, but not limited to allergic reactions, which may result from the manufacturer-recommended usage of said products, which Client agrees that Zoom Groom Zoom will not be held responsible for. Additionally, Client is also aware that any such treatments are not guaranteed to be one hundred (100%) effective.

Pre-Exsisting Conditions

Occasionally, grooming can expose a hidden medical problem or aggravate a current one. This can occur during or after grooming and may require immediate medical attention. In the best interest of your pet, Client designates Zoom Groom Zoom, as agent and understands that if Zoom Groom Zoom is unable to contact Client first, then Zoom Groom Zoom, in its sole discretion, may engage the services of a veterinarian at Clients expense.

Pictures

Client consents that Zoom Groom Zoom may take pictures of your pet before and after grooming and utilize the same for their website, social media for any and all and/or advertising purposes at Zoom Groom Zoom discretion. Client affirms they are the rightful legal owner or care giver to the pet for which services are rendered.

Signature

I, the undersigned, understand and agree to the above terms for the grooming and maintenance of my pet(s). In consideration of the grooming services, I agree to hold Zoom Groom Zoom harmless from any and all damage, loss, or claims to pet, personal or real property. I acknowledge that thee interpretation of this provision is to be read in the broadest since possible and encompasses any real or proceeded negligence and all acts performed reasonable within the scope of service by Zoom Groom Zoom, its agents, its employees or representatives. The terms, special services or handling shall include but are not limited to emergency veterinarian services in the event I am not available. I authorize Zoom Groom Zoom and/or agent thereof to act as my agent in the event emergency veterinarian services, boarding, care-taking, and/or transportation is necessary and agrees to pay all costs. Any/all damages, loss or claim shall include, but not be limited to death, injury, or shock. Said pre-existing conditions shall include, but not be limited to advanced age, extreme nervousness, neurosis, illness, previous injury, skin or coat conditions, or medical conditions. I, the undersigned, have read, understand and agree to the above terms and my rights and obligations for grooming and maintenance as stated in the agreement for the services of pet grooming through Zoom Groom Zoom. This Agreement will remain valid for all future services.